dhaka7 Terms and Conditions

1.1 Eligibility and Applicability

By accessing the dhaka7 platform or opening an account, you confirm that you are at least 21 years old and that you have read these terms and conditions with full awareness and agree to abide by them. Access to this platform is strictly prohibited for anyone under the age of 18; we do not support participation by minors and reserve the right to verify accounts when necessary.

These terms and conditions govern the relationship between the user and dhaka7. Using any part of our platform means committing to comply with all provisions of this document. dhaka7 reserves the right to change these terms and conditions at any time; continued use of the platform after any change will be considered acceptance of the updated terms.

1.2 Policy on Changes to Terms and Conditions

dhaka7 may revise these terms and conditions to improve the quality of its services or in response to relevant changes in circumstances. For significant changes, we will attempt to notify users via their registered email address or through a platform notification. Continued use of the service after revised terms are published will be considered acceptance of the revisions.

• Any changes will be published on this page along with the date.
• We will attempt to give users advance notice before major changes.
• If you do not agree to the new terms, you may request that your account be closed.
• In case of conflict with older terms, the most recently published version will apply.

2.1 Registration Eligibility and Accuracy of Information

To open an account on dhaka7, all information provided at the time of registration — name, mobile number, and email address — must be accurate and truthful. dhaka7 reserves the right to close any account opened with incorrect or misleading information at any time. If you need to update your information at a later stage, please contact the support team.

• An identity document may be requested to verify age at the time of registration.
• Multiple accounts cannot be opened using the same mobile number or email address.
• OTP verification is carried out using the registered email address or mobile number.
• Opening an account in the name of a third party or using another person's identity is strictly prohibited.

2.2 Password and Account Security

It is your responsibility to keep your account login details confidential and secure. You should never share your password with anyone. If you suspect unauthorised access to your account, notify the dhaka7 support team immediately. The account holder will be held responsible for all activity on the account unless a breach of account security is confirmed on our part.

2.3 Account Suspension or Closure

dhaka7 may temporarily suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any provision of the terms and conditions.
• Fraudulent activity or misuse of bonuses.
• Access from a restricted region under applicable law.
• A self-exclusion request or action taken in line with the responsible gaming policy.
• No activity on the account for an extended period of time.

3.1 Deposit Rules

Deposits on dhaka7 can be made via bKash, Nagad, Rocket, Upay, and bank transfer — including major commercial banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank. The minimum deposit amount for any method is ৳100. Successful deposits are generally credited to the account promptly; if there is any delay, please notify the support team.

• Minimum deposit: ৳100 (for all methods).
• You must use a payment method registered in your own name.
• Deposits from third-party accounts are not permitted.
• Deposited funds may only be used for legitimate gaming activities.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals generally take between 10 and 45 minutes to complete. Approved withdrawal methods are: bKash, Nagad, Rocket, Upay, and bank transfer. When processing a withdrawal request, the account details and payment method must match.

• Minimum withdrawal: ৳800.
• Processing time: 10–45 minutes.
• Bonus wagering requirements must be met before withdrawing.
• For larger withdrawal amounts, additional verification may be required if account verification has not been completed.
• Withdrawals may be temporarily held in cases of suspected suspicious activity.

4.1 Welcome Bonus Terms

New members on dhaka7 receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for the bonus is 25 times the bonus amount — meaning if the bonus is ৳1,000, a turnover of ৳25,000 must be completed before withdrawing.

Example: depositing ৳1,000 adds a ৳1,000 bonus, bringing the total balance to ৳2,000; to withdraw winnings from this bonus, a wager of ৳1,000 × 25 = ৳25,000 is required. Another example: on a deposit of ৳16,200 the bonus is ৳8,000 (maximum limit), total balance ৳24,200; wagering required is ৳8,000 × 25 = ৳2,00,000.

• The bonus may only be wagered on eligible games.
• If the wagering requirement is not met within the specified time, the bonus will be cancelled.
• If an attempt is made to claim bonuses from multiple accounts, all accounts will be closed.
• Bonuses are not cash and cannot be withdrawn directly.

4.2 VIP Cashback and Other Promotions

dhaka7's VIP programme has four tiers: Bronze, Silver, Gold, and Platinum. Cashback is provided at each tier based on the weekly net loss, with a maximum of 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. Cashback is calculated by deducting total winnings from total losses for the week.

Example: if a Gold member's net loss for the week is ৳20,000, the cashback is ৳20,000 × 0.8% = ৳160. dhaka7 reserves the right to change or cancel any promotion.

• Cashback is credited to the relevant account every Monday.
• There are no wagering requirements for cashback.
• VIP tier upgrades depend on the consistency of account activity.

5.1 Fair Play Policy

All games on the dhaka7 platform are operated using Random Number Generator (RNG) technology, which ensures fairness of outcomes. If any payout is affected by a technical error or malfunction in a game, dhaka7 reserves the right to void the relevant bet or settle it according to the correct outcome.

• If evidence of a technical issue in a game is found, the relevant round may be considered void.
• The rules of each game are described separately on each game page.
• Winnings obtained by exploiting a software error will be voided.
• Using bots or automated software to play games is strictly prohibited.

5.2 Sports Betting Conditions

Odds for sports betting are set by dhaka7 and may change at any time. If odds change after a bet is confirmed, the odds at the time of confirmation will be considered final. If an event is cancelled or suspended, the stake for the relevant bet will be refunded; however, for multi-bets, the cancelled selection will be treated as having odds of 1.00.

• If the result is determined before the match begins, the bet may be voided.
• If suspicious betting patterns are detected, payment may be withheld.
• There may be a slight delay in the live betting section; attempting to exploit this delay is prohibited.
• dhaka7 reserves the right to limit the amount that can be bet on the same event.

6.1 Setting Gaming Limits

dhaka7 believes that healthy entertainment is the primary purpose of gaming. For this reason, users can set their own deposit, loss, or session time limits. The detailed process for setting these limits is described on our Responsible Gaming page. Any user who feels that their gaming habits are getting out of control may apply for self-exclusion.

• Following a self-exclusion request, access to the account will be suspended for the specified period.
• No bonus or promotional messages will be sent during the self-exclusion period.
• If a user allows a minor to use their account, that account will be closed.

6.2 Support and Contact

dhaka7's support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. If you have any questions about your account or need assistance with responsible gaming, please get in touch directly.

7.1 Use of Personal Information

dhaka7 uses personal information collected at the time of registration solely for the purposes of providing the service, verifying accounts, and ensuring security. Full details of how data is stored and processed can be found in our Privacy Policy. Information is not sold or transferred to third parties without the user's consent, although data may need to be disclosed in cases of legal obligation.

• Data is stored securely using SSL encryption.
• Financial transaction data is kept in a separate secure environment.
• Data may be retained for the applicable period even after an account is closed.

7.2 Cookies and Tracking

dhaka7 uses cookies to ensure the website functions correctly, to improve the user experience, and to maintain security. Cookies can be disabled from your browser settings, though doing so may cause some features to not work properly.

8.1 Limits on Use of Content

All content published on the dhaka7 website — logos, designs, text, graphics, and software — is protected under the intellectual property rights of dhaka7 or the relevant content providers. Copying, distributing, or modifying this content for any purpose other than personal and non-commercial use is prohibited.

• dhaka7 brand materials may not be used without prior permission.
• Game software is protected under the intellectual property rights of the respective developers.
• Scraping or automated collection of website content is prohibited.

9.1 Service Reliability

dhaka7 always strives to provide uninterrupted service, but temporary interruptions may occur due to maintenance, technical issues, or other reasons. dhaka7 is not directly liable for any losses resulting from such interruptions; however, in the case of a proven technical error, a reasonable resolution will be sought.

9.2 Third-Party Services

The dhaka7 platform uses services from third-party game providers (such as PG Soft, Pragmatic Play, Evolution, and JILI) and payment processors. dhaka7's liability for failures or delays caused by these third-party services is limited.

10.1 How to Submit a Complaint

If you have a dispute regarding a transaction, game result, or account matter, please first contact the dhaka7 support team via live chat or email. Our support team will review the complaint and attempt to provide a resolution within a reasonable time. For any questions related to complaints, you will find answers to frequently asked questions in our FAQ section.

• When submitting a complaint, please include your account ID and the relevant date.
• Providing screenshots or supporting evidence will help reach a faster resolution.
• If the matter remains unresolved after the support team's decision, you may request a review at a higher level.

10.2 Final Decision

In resolving disputes, dhaka7's authority will be considered final, though decisions are always made in a reasonable and impartial manner. For more details on these terms, you can visit our About Us page.

11.1 Language & Interpretation

These terms are written in Bengali and the Bengali interpretation is final. If any conflict arises between a translation and the original Bengali text, the Bengali text will apply. Even if any clause of this document is found to be unenforceable, the remaining clauses will remain fully in effect.

11.2 Entire Agreement

These terms, the privacy policy, and any applicable promotional terms together form the entire agreement between dhaka7 and the user. Any prior oral or written understanding is replaced by this document. If there is any question regarding the interpretation or application of these terms, please contact the support team directly.

11.3 Age Verification & Responsibility

All services of dhaka7 are for persons aged 21 and above only. We give the highest priority to protecting minors. If there is any doubt, proof of age may be requested at any time, and if proof cannot be provided, account access will remain suspended.